1. Introduction
Welcome to ChipVet. This Privacy Policy explains how Chipvet (Beijing) Medical Technology Development Co., Ltd. (“ChipVet,” “we,” “us,” or “our”) collects, uses, discloses, stores, transfers, and protects personal information when you visit https://chipvet.com, contact us, submit information through our forms or chat windows, upload text or images, or use our products or services online or offline. We operate globally and are committed to handling personal information responsibly and in accordance with applicable laws.
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or submit personal information to us.
2. Data Controller and Company Information
For purposes of applicable data protection laws, the data controller is:
Chipvet (Beijing) Medical Technology Development Co., Ltd.
Shop 118, Ground Floor, Building 1, Yard 29, Qingnian Road, Pingfang Area, Chaoyang District, Beijing, China
If you have questions about this Privacy Policy or our data practices, you may contact us at lu@chipvet.com or through our contact page at https://chipvet.com/（.
3. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through the Site, including information submitted through contact forms, chat windows, email communications, uploaded text or images, and any related online or offline products or services we provide. It does not apply to third-party websites, applications, or services that may be linked to or from the Site. We encourage you to review the privacy policies of those third parties before providing information to them.
4. Information We Collect
We may collect the following categories of information:
4.1 Information You Provide Voluntarily
You may provide personal information when you fill out a contact form, communicate through a chat window, send us an email, request information about our products or services, place an order or service request, upload text or images, or otherwise interact with us. This information may include:
- Name, company name, job title, and country or region;
- Email address, telephone number, and other contact details;
- Message content, inquiry details, product or service interests, and preferences;
- Information about your order, service request, delivery, billing, or transaction, where applicable;
- Text, images, files, or other content you upload or submit through forms or chat windows;
- Communications with us, including feedback, complaints, and customer support requests;
- Any other information you choose to provide.
We do not offer account registration on the Site. Therefore, we do not collect account login credentials or maintain user accounts.
4.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain technical and usage information, such as:
- IP address and approximate location derived from IP address;
- Device type, operating system, browser type, language, and settings;
- Unique device identifiers, mobile network information, and similar identifiers;
- Pages viewed, links clicked, time spent on pages, referring and exit URLs, and search terms;
- Date and time of visits, server logs, error reports, and security events;
- Cookie identifiers, pixel tags, web beacons, local storage, and similar technologies.
4.3 Information from Third Parties
We may receive information from third parties, such as service providers that help us operate the Site, host data, provide analytics, support chat functionality, process payments, arrange logistics, prevent fraud, or provide customer support. We may also receive information from business partners, publicly available sources, or social media platforms when you interact with us through those channels.
4.4 Sensitive Information
We do not intentionally collect sensitive personal information, such as health information, biometric data, precise geolocation, racial or ethnic origin, political opinions, religious beliefs, criminal records, or financial account passwords. Please do not submit sensitive information through the Site, contact forms, or chat windows. If you submit sensitive information to us, we may delete it or take other appropriate action.
5. How We Use Personal Information
We may use personal information for the following purposes:
- To operate, maintain, and improve the Site and our products or services;
- To respond to your inquiries, requests, messages, and customer support needs;
- To provide chat functionality and respond to information you submit through chat windows;
- To process, fulfill, and manage orders, service requests, payments, deliveries, returns, or after-sales support, where applicable;
- To communicate with you about administrative matters, service updates, security notices, and changes to our policies;
- To analyze usage, understand user interests, improve user experience, and develop new products or services;
- To detect, prevent, and address fraud, abuse, security incidents, and technical issues;
- To comply with legal obligations, enforce our Terms and Conditions, and protect our rights, property, or safety, as well as the rights of others;
- To send marketing communications where you have provided consent or where otherwise permitted by law;
- For any other purpose disclosed to you at the time of collection or with your consent.
We do not provide paid subscription content. We also do not currently conduct promotions or contests. If we conduct promotions or contests in the future, we will provide separate rules and obtain any required consent.
6. Legal Bases for Processing
Where required by applicable law, we process personal information based on one or more legal bases, including:
- Your consent;
- Performance of a contract or steps taken at your request before entering into a contract;
- Compliance with a legal obligation;
- Our legitimate interests, such as operating and improving the Site, ensuring security, and communicating with users, provided those interests are not overridden by your rights;
- Protection of vital interests;
- Other lawful bases permitted under applicable law.
For individuals in the European Economic Area, the United Kingdom, Switzerland, China, or other jurisdictions with specific data protection laws, you may have additional rights as described below.
7. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember your preferences, analyze traffic, improve performance, provide chat functionality, and enhance security. Cookies may be session-based or persistent. You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site.
Where required by law, we will obtain your consent before using non-essential cookies. You may also be able to manage preferences through any cookie banner or consent tool made available on the Site. We may not respond to “Do Not Track” signals, but we will honor legally required opt-out mechanisms, such as the Global Privacy Control where applicable.
8. Sharing and Disclosure of Personal Information
We do not sell personal information. We may share personal information in the following circumstances:
- Service providers: We may share information with vendors that provide hosting, cloud storage, analytics, chat services, payment processing, logistics, customer support, security, legal, accounting, and other operational services.
- Affiliates: We may share information with our affiliates for business and operational purposes.
- Business transfers: If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.
- Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, property, safety, or the rights of others.
- With your consent: We may share information for other purposes when you have given us consent.
- Aggregated or de-identified information: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
9. International Data Transfers
We operate globally. Personal information may be transferred to, stored in, and processed in China and other countries or regions where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we implement appropriate safeguards, such as contractual protections, consent, or other lawful transfer mechanisms. By using the Site or providing personal information to us, you understand that your information may be transferred to and processed in these locations.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights. The retention period may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements. When personal information is no longer needed, we will delete, anonymize, or securely destroy it in accordance with applicable law.
11. Data Security
We use reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures may include access controls, encryption, firewalls, security monitoring, employee training, and secure data storage. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security. If we become aware of a security incident requiring notification, we will notify affected individuals and authorities as required by law.
12. Your Privacy Rights
Depending on your location and applicable law, you may have some or all of the following rights:
- The right to access personal information we hold about you;
- The right to request correction of inaccurate or incomplete information;
- The right to request deletion of personal information;
- The right to restrict or object to certain processing;
- The right to data portability;
- The right to withdraw consent at any time, where processing is based on consent;
- The right to lodge a complaint with a supervisory authority;
- The right not to be discriminated against for exercising your privacy rights.
If you are located in China, you may have rights under applicable personal information protection laws, including the right to know, access, copy, correct, delete, withdraw consent, and request explanations regarding our processing. If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have rights under the GDPR or equivalent laws. If you are a California resident, you may have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of sale or sharing, though we do not sell personal information.
To exercise your rights, please contact us at lu@chipvet.com（Link）. We may need to verify your identity before responding. We will respond within the time required by applicable law. You may also authorize an agent to submit a request on your behalf, subject to verification.
13. Marketing Communications
We may send you service-related communications, such as responses to inquiries, order updates, security notices, and administrative messages. We will send marketing communications only where permitted by law and, where required, with your consent. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at lu@chipvet.com（Link）. Even if you opt out of marketing, we may still send you non-marketing service and transactional messages.
14. Children’s Privacy
The Site is not directed to children, and we do not knowingly collect personal information from children under the age of 13 or the age of majority in your jurisdiction, whichever is higher. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at lu@chipvet.com（Link）. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
15. Third-Party Links and Services
The Site may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy practices, content, or security of those third parties. This Privacy Policy does not apply to third-party services. We encourage you to read the privacy policies of any third-party website or service you visit.
16. Uploaded Content and Intellectual Property
The Site allows users to upload or submit text or images, including through contact forms and chat windows. You are responsible for ensuring that any content you submit does not violate the rights of others and that you have obtained any necessary consents before submitting personal information about another person. Personal information contained in uploaded content or chat messages will be handled in accordance with this Privacy Policy.
All content on the Site, including the ChipVet name, logo, trademarks, text, images, graphics, designs, software, and all other materials, is owned by or licensed to Chipvet (Beijing) Medical Technology Development Co., Ltd. and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or exploit any content without our prior written permission. All rights not expressly granted are reserved.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on the Site and update the “Last Updated” date. If we make material changes, we may provide additional notice as required by law. Your continued use of the Site after the updated Privacy Policy is posted constitutes your acknowledgment of the changes.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:
- Email: lu@chipvet.com
- Contact page: https://chipvet.com/
- Company: Chipvet (Beijing) Medical Technology Development Co., Ltd.
- Address: Shop 118, Ground Floor, Building 1, Yard 29, Qingnian Road, Pingfang Area, Chaoyang District, Beijing, China
19. Last Updated
This Privacy Policy was last updated on September 22, 2026.